CoastGo Express Delivery Terms

Liability for lost or damaged items

CoastGo Express's liability for loss of, or damage to, items in our care is limited to $100 per delivery, or the actual value of the items if that is less, unless we agree otherwise in writing before pickup.

Items worth more than $100

If your items are worth more than $100, contact us before booking at (757) 942-4212 or contact@coastgoexpress.com. We'll confirm whether we can accept the delivery before pickup, and we may decline items we can't safely carry.

Items we don't carry

• Lab specimens
• Pallet or freight-sized shipments
• Hazardous materials or anything illegal to transport

Not sure about a specific item? Call us before booking.

Pricing and payment

Every fare is confirmed with you before you pay. Approved business accounts are invoiced; all other deliveries are paid by card after price confirmation.

Reporting a problem

If an item is lost or damaged, contact us as soon as possible at (757) 942-4212 or contact@coastgoexpress.com. Include your delivery date, pickup and drop-off addresses, and a description and photos of the issue.

Last updated October 4, 2026.